Cinderella Money Box
Deliveries & Returns
You have the right to cancel your order, provided you give us written notice within 15 days after you receive a product.
If you cancel your order, you must return the product to us, including all branded packaging. You have a duty to take good care of the products while they are in your possession.
You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with care.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for the cost of sending the product back to us if you change your mind.
To let us know you have changed your mind and wish to cancel your order, please email us at:
email@example.com. Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in Delivery and Returns on how to return the product to us.
We will issue you with a refund within 30 days of cancellation or receipt of the return item:
- If your order is cancelled before shipment, we will issue you with a full refund including any delivery charge.
- If your order is returned by you after dispatch, we will issue you with a full refund of the product cost. You will normally be responsible for all import charges (if not a UK or EU order), delivery and return postal charges (except as required by UK or EU law) unless the product was found to be faulty or we made a mistake.
We issue refunds via the payment method you used to place the order. If you would like to exchange your product(s) rather than be issued with a refund, please see our Returns FAQ.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Jelly Kids Boutique, 127 Cobham Road, Fetcham, Surrey, KT22 9HX.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven't received a refund within a few days, please check your bank account again.
You will then need to contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at